When you contact support
It helps to include:
- Your device model
- Your iOS or iPadOS version
- Your LeafFolio version and build number
- A short description of what happened
- What you expected to happen instead
LeafFolio Support
Help with your living collection.
If you need help with LeafFolio, have feedback, or want to report a problem, email support@appsbyrandy.com.
Email SupportCommon questions
iCloud sync
LeafFolio is designed to keep your collection up to date across your Apple devices using your private iCloud account when iCloud is available.
If something looks different between devices, confirm they are signed in to the same Apple ID, make sure iCloud is available, and allow a little time for recent changes and photos to sync.
Photos and camera access
LeafFolio uses Apple’s system photo picker when you choose an existing photo and requests camera access only when you choose to take a photo.
If you turn on Save camera photos to Photos, LeafFolio can also save a copy of new camera photos to your Photos library. If Photos access is denied, the photo can still remain in LeafFolio.
Exporting your collection
LeafFolio includes an export option so you can create a copy of your collection data and photos. You choose where that exported copy is saved or shared.
Privacy and your data
Your collection is personal. LeafFolio does not include ads, third-party analytics, or tracking.
For details, read the LeafFolio Privacy Policy.